Roberts Glass is a family owned company. Founded by Dale Roberts, who has passed leadership of the company to his son Ted Roberts.

Dale Roberts has been in the window and glass business for over 50 years, and continues to play a vary active part in the day to day operations as the company’s CEO. Ted Roberts continuing in his fathers foot steps, is now the companies President. Together, this father-son team, a knowledgeable sales team and a management team with over 100 years experience dealing in commercial and residential glass, windows, doors and storefront replacements has built the company’s reputation to one of the most respected distributors of windows and glass products in the industry.

Our company serves Indianapolis and surrounding counties. Our willingness to be versatile and not limit ourselves has and continues to add to our growing success.

Our Staff

No company can run well without their strongest asset, the back bone of the company. Who am I talking about? Their support staff. We have four ladies in the office that do an excellent job of keeping it all together.

Terri Messersmith - Our Office Manager, has been with Dale & Ted for the past 3 years.
Her responsibilities include but are not limited to H.R., Payroll, accounting and phone support.

Elaine McCorkle - Is the lady at the front desk, she answers the phone, meets and greets walk-in customers, sorts the daily mail, sends out UPS packages, makes collection calls and assists Terri in daily accounting procedures. Elaine has been with Roberts Glass for 2 ½ years. And is a wonderful addition to the Roberts family.

Lynn Kellar - Single handedly assists in coordinating all aspects of our Commercial Division. and let me tell you that is no easy task. She also serves as
phone support. Lynn has been with Dale and Ted for the past 8 years.

Bev Dillback - Has been with Dale and Ted for 6 years. Bev serves as support to our residential division as well as heads up our installed sales program. She handles all of the Marketing that Roberts does throughout the year and she also, serves as phone support.

Although, their daily tasks are vastly different, they do a great job of keeping things orderly and moving in the right direction. Thank you ladies.

Customer Service

By having a strong support staff in place. It helps keep customer service issues at a minimum. Having someone here in the office the customer can call and speak to, instead of leaving a voice mail. Means in most cases, a faster response time. And, most issues get resolved the same day. We as a company have always been committed to customer satisfaction. We continue to put procedures in place that are focused on customer satisfaction. We encourage our customers to offer comments about their experience with Roberts Glass we take the good, bad or indifferent feed back and use it as a tool to improve and get better. We will only reach the highest level of customer satisfaction by communicating with YOU, our customer.

Service

Dan Hoff - Heads up our residential service department. He is responsible for receiving, coordinating, delivering & servicing all our residential products. Dan has been with Dale & Ted for 16 years. Dan is somewhat of a Jack of all trades and wears many hats here at Roberts. Because of the long association Dan has with the Roberts family he is able to step in to virtually any position if the need presents its self. He is truly an asset to this company.

Sales

Our residential sales team, in my opinion is one of the best I have seen. Self-sufficient and independent. They are all real go getters. There is no need for hand holding or baby sitting here. Each one is a self-starter. Working independently to maintain the integrity of our existing accounts and to bring in new customer accounts. We currently have 3 representatives in residential sales. They are as follows.

Bruce Banta, Pat McNeal, and Donavon Box

Purchasing

Probably the least glamorous not to mention the most behind the scenes position. Yet one of key importance. These individuals are the most knowledgeable, and most exact. Careful to take their time to make sure each order is correct. It is time consuming and tedious but we have two individuals who step up to the challenge and they are Dan Hoff and Bev Dillback.

Commercial

We have five key individuals in our commercial division. Dan King the companies Vice-President. Who, as I understand it, not only coordinates daily glazier schedules but does a fair amount of selling as well. Lynn who we have already mentioned, Ed Barnes and Stuart Mazura are our commercial estimators. Ed and Stuart are responsible for putting together the bid packages for large and small commercial bid requests. Phil Hoff has been with Roberts Glass for 11 years as a commercial glazier but has just recently taken on the challenge of supporting our commercial estimating team by assisting in the estimating process. Phil is a welcome addition to our estimating division. And last but not least Jamie Volz is our Commercial Technical Field Supervisor. Insuring customer satisfaction on the commercial side is just as important as on the residential side.

Field and Warehouse Employees

These are the guys that build it, deliver it, install it and service it. They are the movers and shakers that make it all come together in the field whether it be commercial or residential. The behind the scene workers that rarely get the recognition they so rightly deserve. We are truly proud of each and everyone one of them.

In Closing

This has been a brief introduction into our company, some of the departments and their functions and some of the individuals that help make up those departments. We hope in the future to continue to broaden your look into our company and our departmental procedures, to gain a better understanding of what Roberts Glass & Service is all about.

Thank you, for investing the time to get to know us.

Respectfully,

Everyone here at Roberts Glass